Diagnose and troubleshoot technical issues, including account setup and network configuration.

Research and identify solutions to software and hardware issues.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.Taking ownership of customer issues reported and seeing problems through to resolution.They will rely on you to provide timely and accurate solutions to their technical problems Ultimately, you will be a person our customers trust. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Experience with firewall products of Palo Alto Networks, Cisco, Checkpoint and Fortinet an added plus. Microsoft, Cisco, Linux or similar certification is a plus. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. You will use email and chat applications to give clients quick answers to simple product issues. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. The environment is fast-paced and exciting but you must have the passion to be part of building an amazing company from the beginning! Blue Hexagon has a world class team in deep learning and security who have previously worked at companies such as Qualcomm, Amazon, Symantec, Fire Eye, Palo Alto Networks, Intel, Microsoft, and Cisco. We have premier VC-backing that offers competitive equity and pay packages as well as medical, dental, vision, 401k, flex hours, and amazing teammates. Blue Hexagon is a the only real-time Threat solution powered by neural computing.

Technical hexagon